Support Coordinators

A Provider You Can Trust With Complex Referrals

At Connect Care Solutions, we understand the important role Support Coordinators play in helping participants access the right supports to achieve their goals.

We know that finding a provider who is responsive, reliable, and capable of supporting participants with complex needs can be challenging. Our goal is to make that process easier through open communication, collaborative working relationships, and person-centred support.

Participants We Commonly Support

We have experience supporting participants with:

Psychosocial disabilities
Mental health challenges
Autism Spectrum Disorder
Intellectual disability
Complex support needs
Behaviours of concern
Emotional regulation difficulties
Social isolation
Participants transitioning to greater independence
Participants living in Supported Independent Living environments

What Support Coordinators Can Expect

Responsive communication
Collaborative stakeholder engagement
Experience supporting complex participants
Behaviour Support Plan implementation experience
Reliable service delivery
Focus on participant outcomes

Current Capacity & Service Matching

We carefully match support workers based on participant goals, preferences, communication styles, cultural considerations, support requirements, and risk considerations to promote consistency and positive participant outcomes.

Consistent Reporting & Updates

Support Coordinators can expect timely communication regarding participant progress, significant incidents, changes in support needs, service updates, and other information relevant to achieving participant goals and maintaining effective collaboration.

Our Services

Community Participation & Social Connection

Supporting participants to build confidence, strengthen community connections, develop social skills, and achieve greater independence.

Supported Independent Living (SIL)

Supporting participants to develop daily living skills, build routines, and live as independently as possible within a supportive environment.

Personal Care

Respectful assistance with personal care and daily living activities while promoting dignity and independence.

Household Tasks & Gardening

Assistance with maintaining a safe, clean, and comfortable home environment.

Life Skills Development

Supporting participants to develop practical skills that increase confidence and independence in everyday life.

Behaviour Support Plan Implementation

Working collaboratively with Behaviour Support Practitioners and support networks to assist with the consistent implementation of Behaviour Support Plans.

Why Work With Connect Care Solutions?

Mental Health-Informed Practice

Our leadership team includes experienced Mental Health Nurses and a Social Worker, providing a strong understanding of psychosocial disability, recovery-oriented practice, and complex support needs.

Collaborative Approach

We value positive working relationships with Support Coordinators, Behaviour Support Practitioners, Allied Health Professionals, families, and participants.

Experience Supporting Complex Participants

We understand that some participants require a higher level of consistency, communication, and stakeholder collaboration.

Focus on Outcomes

We focus on helping participants achieve their goals, build independence, strengthen community participation, and improve quality of life.

Responsive Communication

We understand the importance of timely communication and keeping stakeholders informed of significant developments and participant progress.

Our Referral Process

Step 1 – Submit a Referral

Contact our team by phone, email, or referral form.

Step 2 – Initial Discussion

We discuss participant goals, support needs, preferences, risks, and current supports.

Step 3 – Service Matching

We identify suitable support staff and services based on participant needs and goals

Step 4 – Service Commencement

Once onboarding is complete, supports commence in accordance with the participant’s service agreement.

Let's Work Together

If you are looking for a provider experienced in psychosocial disability, complex support needs, Supported Independent Living, and Behaviour Support Plan implementation, we would welcome the opportunity to discuss how Connect Care Solutions can support your participants.